Frequently asked questions
What is your return policy?
Items must be returned within 14 days of receipt.
For more details read Terms and Conditions
How to purchase product online?
1) CHOOSE PRODUCT SIZE IF APPLIES
2) CLICK ADD TO BASKET
3) CLICK PROCEED TO CHECKOUT
4) FILL DELIVERY ADDRESS, tick (v) if the billing address the same as delivery address.
5) If billing address different, please provide billing address
6) CHOOSE DELIVERY OPTION
7) TICK I agree with terms and conditions
8) CLICK PROCEED TO CHECKOUT
9) Choose how prefer to pay: by card or PayPal
10) Complete payment
11) After payment you will receive an email confirmation
What are the delivery cost?
- Royal Mail - Standard UK Delivery within 3 days recorded sign for - FREE
- Royal Mail - Next Day UK Delivery recorded sign for - £9.00
- Royal Mail - Next Day UK Delivery for Disk Dr. Products - Free of Charge
- ARAMEX - trackable £19.00 - 2-3 days
- Some items are sent by DHL depends on item you buy and destination.
UK Delivery is Free
We ship our UK orders with Royal Mail's Special Delivery Service, which is insured and reliable. Please make sure that there is someone available to sign for the parcel. You will be emailed a notification including a tracking number once sent. Delivery times are between 1-3 working days unless otherwise specified on the product page.
Import Duties And Taxes
For shipping outside of the UK there may be certain import duties, taxes or clearances fees applied to the parcel when entering your country. Please contact your local authorities to obtain the correct information on any applicable charges.
What is the Disk Dr. warranty?
All Disk Dr. products have a one-year after sale warranty against manufacturing defects.
What is your range of Disk Dr. treatment products?
Disk Dr Waist WG30, Disk Dr Waist WG50, Disk Dr Neck NG20-M, Disk Dr Neck CS300 / CS500
What is a difference between WG30 and WG50?
All day-to-day activities can be conducted while wearing Disk Dr. WG30.
Disk Dr. WG50 is wider than WG30, so it provides more support and traction, but it's not comfortable as much as WG30.
What is a difference between Disk Dr. Neck NG20 and CS300
Disk Dr. Neck CS300 is upgraded version of Neck device and advanced points are:
Fixed chin collar has a big hole in the front making patients comfortable and providing air ventilation function,
CS300 has 8 air pocket providing stronger traction force, while NG20 has 5 air pockets,
Ergonomic design, comfortable wearing.
Can I use Disk Dr. Waist after spine surgery?
Disk Dr Waist belt you can use 3 month after spine surgery.
