Frequently asked questions

What is your return policy?

Items must be returned within 14 days of receipt.
For more details read Terms and Conditions

How to purchase product online?

1) CHOOSE PRODUCT SIZE IF APPLIES
2) CLICK  ADD TO BASKET
3) CLICK  PROCEED TO CHECKOUT
4) FILL DELIVERY ADDRESS, tick (v) if the billing address is the same as the delivery address.
5) If billing address different, please provide billing address
6) CHOOSE DELIVERY OPTION
7) TICK  I agree with terms and conditions
8) CLICK PROCEED TO CHECKOUT
9) Choose how prefer to pay: by card or PayPal
10) Complete payment
11) After payment you will receive an email confirmation

What are the delivery cost?

 Royal Mail - UK - £3.90 - For Orders below £100 - Recorded UK delivery within 2-3 days (signed for)
 Royal Mail - UK - FREE For Orders over £100 - Recorded UK delivery within 2-3 days (signed for)
 Royal Mail - UK - £9.00 Next Day UK delivery (On all orders placed before 2pm)
 Royal Mail - £16.00 Shipping to Europe Track & Sign 3-4 days
 ARAMEX   - £19.00 Trackable 2-3-4 days, (depends on country)

Some items can be sent by DHL, please ask for shipping price.

UK Delivery 

We ship our UK orders over £100.00 with Royal Mail's Special Delivery Service, which is insured and reliable. Please make sure that there is someone available to sign for the parcel. You will be emailed a notification including a tracking number once sent. Delivery times are between 1-3 working days unless otherwise specified on the product page.

Import Duties And Taxes

For shipping outside of the UK there may be certain import duties, taxes or clearances fees applied to the parcel when entering your country. Please contact your local authorities to obtain the correct information on any applicable charges.

What is the SDD warranty?

All SDD products have a one-year after sale warranty against manufacturing defects.

What is a difference between SDD Single and SDD Double?

All day-to-day activities can be conducted while wearing SDD Single belt.
SDD Double is wider than SDD Single, so it provides more support and traction, can be used for taller person, but SDD Single is more comfortable for sitting.

Can I use SDD Belts after spine surgery?

SDD belts you can be used 3 month after spine surgery.